Telephone Conversation Worksheet Pdf

Telephone English Phrases for Students

Lesson 1: Essential Telephone Vocabulary

Essential Telephone Vocabulary

Before you can practice telephone scenarios, it's important to learn some essential telephone vocabulary. Here are some common phrases you'll need to know:

• Hello, this is [your name].
• May I speak to [person's name], please?
• Who's calling, please?
• Could you please hold?
• Thank you for calling. Goodbye.

Practice Telephone Scenarios

Once you've learned the essential telephone vocabulary, you can start practicing telephone scenarios. Here's a simple scenario to try:

Student 1: Hello, this is [your name]. Student 2: May I speak to [person's name], please? Student 1: Who's calling, please? Student 2: My name is [your name]. Student 1: Could you please hold? Student 2: Sure. [Student 1 puts the phone on hold.] Student 1: [Person's name] is not available at the moment. Can I take a message? Student 2: Yes, please. My name is [your name] and my number is [your number]. Could you please tell [person's name] that I called? Student 1: Sure, I will. Thank you for calling. Goodbye. Student 2: Goodbye.

Q1: The person who answers the phone in a company is the...

Receptionist

The person who answers the phone in a company is typically called a receptionist. Receptionists are responsible for greeting callers, answering questions, and directing calls to the appropriate person.